Ebook How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work, by Shari Harley
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Take charge of your career by taking charge of your business relationships and communication skills.
We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don't get positive feedback or constructive feedback.
Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won't improve without skills and effort.
The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? �
Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback.
In How to Say Anything to Anyone, you'll learn how to:
- ask for what you want at work
- improve communication skills
- strengthen all types of working relationships
- reduce the gossip and drama in your office
- tell people when you're frustrated and have difficult conversations in a way that resonates
- take action on your ideas and feelings
- get honest positive feedback and constructive feedback on your performance
- Sales Rank: #47621 in Books
- Published on: 2013-01-08
- Original language: English
- Number of items: 1
- Dimensions: 8.60" h x .80" w x 5.50" l, .75 pounds
- Binding: Hardcover
- 176 pages
Review
''This book will make you a better leader! How to Say Anything to Anyone will give you the keys and the confidence to be honest and open with the people you lead.'' --Chester Elton, author of The Carrot Principle and The Orange Revolution
''How to Say Anything to Anyone makes the case for candor and provides practical ideas that will improve your relationship skills and communication effectiveness.'' --Mark Sanborn, author of The Fred Factor
''Few other resources offer such detailed and explicit steps to improving workplace relationships. Highly recommended for stakeholders to C-level.'' --Debra Fine, author of The Fine Art of Small Talk
''As enjoyable as it is instructive, How to Say Anything to Anyone gives business leaders the right advice to take their company and their employees to the next level.'' --Marshall Goldsmith, Million-selling author or editor of 32 books, including the New York Times bestsellers, MOJO and What Got You Here Won't Get You There
How to Say Anything to Anyone: A Guide to Building Business Relationships that Really Work lives up to its title as a user-friendly, step-by-step guide to communicating well, building trust, obtaining honest feedback on one's performance in the workplace, and much more. Especially valuable for its phrasing recommendations that emphasize politeness, confidence, and respect, How to Say Anything to Anyone is also extraordinarily useful as a self-help book to improve one's relationships outside of the business sphere. ''...my recommended answer to feedback is 'Thank you,' even if you think the person has no idea what he is talking about and is dead wrong. How accurate he is doesn't matter. What matters is that you find out how you and your department are being perceived. Once you receive and digest that information, you can figure out how to respond. But during the initial conversation, 'Thank you' is the right answer.'' From how to respond if one is suddenly promoted and put in charge of one's former peers, to dealing with chronically absent bosses, or even what to say to a co-worker who cc's every emailed request she makes to the whole team, How to Say Anything to Anyone is packed with indispensable tips, tricks, techniques, and suggestions from cover to cover. Highly recommended. --James A. Cox, Editor-in-Chief, Midwest Book Review
''Let me be candid...anyone who wants better relationships - professional or personal - must read this book! It will have a profound impact on how you interact with employees, bosses, customers, and spouses.'' --Stephen Shapiro, author of Best Practices Are Stupid and Personality Poker
''How to Say Anything to Anyone is a rousing call to action for creating a candid company culture. Highly recommended.'' -- --Keith Ferrazzi, bestselling author of Never Eat Alone
''Let me be candid...anyone who wants better relationships - professional or personal - must read this book! It will have a profound impact on how you interact with employees, bosses, customers, and spouses.'' --Stephen Shapiro, author of Best Practices Are Stupid and Personality Poker
''How to Say Anything to Anyone is a rousing call to action for creating a candid company culture. Highly recommended.'' ---- Keith Ferrazzi, bestselling author of Never Eat Alone
About the Author
Shari Harley started her career selling and facilitating programs for Dale Carnegie Training. She has also provided training for American Century Investments, led leadership development and succession planning for OppenheimerFunds, and taught leadership courses at the University of Denver. She holds a MA in communication from the University of Denver and a BA in psychology from Washington University in St. Louis, MO.
In 2007 Harley left her corporate career to launch Candid Culture, a training and consulting firm that seeks to bring candor back to the workplace, creating a safe haven for employees and managers to speak honestly. Shari is known globally as an engaging, funny, content-rich business speaker, trainer, and consultant. Her practical approach to making business relationships work has enabled her to speak and train throughout the United States and in Singapore, Thailand, Malaysia, India, Dubai, and Australia.
Shari has a passion for international travel and there are few places she won't go. When not traveling, speaking, or training, Shari spends as much time as possible outside. She lives in Denver, Colorado.
Most helpful customer reviews
6 of 7 people found the following review helpful.
She's right! You can say MORE than you think, and in the right way!
By M Denhardt
Many of us think we are good at clearly communicating - or perhaps we deliberately avoid conflict - at home or at work. This book is chock full of healthy reminders, tips, suggestions and guidance on how to communicate - while finding the balance of knowing when to step back. Shari says "In the absence of knowledge, people fill in the gaps. Give more information than you think you need to give." Great reminder to not leave people guessing. Say what you want to say, be kind, follow-up, and stay tuned in. This is one solid example of the kinds of eye-opening and healthy reminders filled in this book to help anyone looking to create a happier work environment with the relationships we strive to create up, down, and across our organizations.
This book is a MUST have to any leader looking to better manage up - or manage down. Buy this book and refer to it often!
2 of 2 people found the following review helpful.
These lessons will make the workplace a happier place to be
By Henk-Jan van der Klis
In How to Say Anything to Anyone Shari Harley presents a Guide to Building Business Relationships That Really Work. Key concept: candor. Candor is making a commitment to talk about things as they happen, not 6 months after the fact. When candor's missing, gossip, tensions and secret agendas arise. Many of us remain passive against broken, indirect communication habits, hoping that things will miraculously improve? Unfortunately, that will not happen. It takes stills and effort to lead 360 degrees. Be the change you want to see in the world around you. How people work with you depends on the relationships you cultivate. So build trust and rapport, avoid gossiping, give and receive feedback in an orderly manner and without prejudice. Set relationship expectations, assume less and ask much more. What do your colleagues or boss expect? Will your approach be accepted? Take action on your ideas and feelings. It will make the workplace a happier place to stay and business relationships last longer.
Harley repeats her messages often, both in formulas, steps and crafted cases and real-life stories, which makes her guide boring at times. Nevertheless these lessons can't be practiced enough. From a simple `thank you' after receiving feedback, avoiding a cc: email culture to an intentional introduction in a new job.
5 of 6 people found the following review helpful.
Outstanding advice
By Michael P. Maslanka
As an employment lawyer, I counsel companies on a daily basis on how to communicate with their employees. This excellent book gives great, step by step advice on how to have a difficult conversation with an employee(her example, an employee with body odor, suggesting that the best lead off line is "I've noticed..." and then intro the behavoir. She understands the power of questions, including the these two questions that every manager must ask to retain employees:(1) "What are the three things that will keep you with this organziation?";(2) What is the one thing that would make you leave the organziation?" The book is peppered with these gems, and weighing in at a mere 168 pages, it is a true field guide for employment lawyers and human resources.
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